Small teams, independent consultants, modest software houses and small organisations who want their infrastructure to be boringly reliable rather than theatrical. If you want clear ownership, privacy, and someone who will write things down, you are in the right place.
The core infrastructure runs on reputable European providers with strong privacy postures and clear contracts. Exact providers and locations are documented for you as part of your onboarding, so you know where things live.
No. We do not sit and browse customer repositories or storage. Operational access is used only when something needs to be fixed or configured, and even then we aim to work at the system level rather than the “poke around inside your content” level.
Our storage and hosting are covered by a clear acceptable use policy. Certain types of content – including illegal material, extremist content and pornography – are not permitted. If we receive a valid complaint or lawful request, we will act on it: typically by suspending access to affected material and preserving evidence where required.
Backups are treated as a first-class citizen rather than an afterthought. For hosted services such as Forgejo and S3 storage, we run encrypted, tested backups with off-site copies. As part of consultancy projects we also help you design – and document – a recovery plan that does not rely on luck or one person’s memory.
A fair question, and one that a lot of providers dodge. Our aim is that if Lighthouse vanished tomorrow, you would still have the information and access you need to move on: repositories can be exported, backups are documented, and we can provide guidance on how to migrate to another provider if needed.
For hosted services we provide support via email, with sensible response times during UK daytime hours. For consultancy work, availability and contact routes are agreed as part of the engagement. We do not run a 24/7 call centre, but we are serious about responding and keeping you informed.
For larger or more critical engagements, we can agree simple written service levels – within the bounds of what a small, independent company can reasonably honour. For most smaller clients, a clear understanding of expectations and good communication are more effective than rigid SLA language.
Regular hosted services such as Forgejo are billed via PayPal subscriptions on a monthly or annual basis. Consultancy work is usually invoiced on completion of milestones or at agreed intervals. There are no hidden charges or unexpected extras.
Yes. If you decide Lighthouse is not for you, we will help you export what matters – repositories, configuration notes, documentation and, where applicable, stored artefacts. You should not feel trapped in order to keep your data safe.
We favour open-source where it makes sense, particularly for infrastructure and core tooling, because it supports transparency, portability and long-term maintainability. That said, we are pragmatic: if a proprietary service is the right tool for a job, we will say so.
Yes. The consultancy suite sits within The Haunted Lighthouse Limited and shares the same infrastructure, branding and underlying principles. You are not being passed off to a separate organisation or white-label provider.